The Over the Shoulder app keeps crashing/closing or giving me error messages, what can I do?

Sorry the Over the Shoulder app is giving you trouble!

1) Try shutting down your smartphone completely, then restarting. It’s amazing how often that works.

2) Try updating the system software on your smartphone.

3) If you’ve done the above, please contact our help desk (hyperlink to participant help) and we’ll be glad to get you sorted out.

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